PRIVACY POLICY

Introduction

Thank you for visiting Fayno. This Privacy Policy outlines how Fayno, a web creative solo agency ("we" or "us") collects, uses, and protects the personal information you provide through our website at fayno.agency (the "Website").

Information We Collect

We collect the following types of personal information through the Website's contact form and Google Calendar booking system:

Full Name
Email Address
Phone Number (Optional)
Purpose of Inquiry (what you need assistance with)
Date and Time preferences for scheduling calls (via Google Calendar)

Lawful Basis for Processing

We process your personal information based on the following lawful basis:

Contractual Necessity: We use your contact information to respond to your inquiries, provide web and creative services, schedule and confirm appointments.

How We Use Your Information

We use the collected information for the following purposes:

To provide web and creative services as per our agreement with you.
To respond to your inquiries and communicate effectively regarding your project.

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To schedule and confirm appointments through Google Calendar (subject to Google's Privacy Policy: https://policies.google.com/privacy?hl=en-US).

Third-Party Disclosure

We do not share your personal information with third parties without your consent, except in the following limited circumstances:

To service providers who assist us in operating the Website or providing our services, but only under strict contractual obligations to protect your data.
If required by law or to comply with a legal obligation.

Data Protection and Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Our Website is hosted on Wix, which employs security features like reCAPTCHA to prevent spam and abuse.
We implement additional security measures, such as password protection and data encryption, to safeguard your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax or accounting purposes).

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Restriction of processing: You have the right to restrict the processing of your personal information.
Objection: You have the right to object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us at:

Email: illiathedesigner@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on the Website.

For privacy-related inquiries or to exercise your rights regarding your personal information, please contact us at:

Email: illiathedesigner@gmail.com